See It Safely

It’s a long time since we went to the theatre. The safety of our audience, artists and teams is our top priority.  If you’re going into shops or restaurants, many of our measures will be familiar - but we are cutting no corners in our mission to keep everyone safe. Behind the masks, you can enjoy the same warm and welcoming atmosphere as ever.

 

What’s changed at Jermyn Street Theatre?
While social distancing remains government policy, our maximum audience size is 25. Between shows, all touch points are cleaned, and the entire venue is regularly deep cleaned and fogged. On arrival, you’ll be given a contactless temperature check. We encourage you to disinfect your hands before entering and dispensers of antiviral hand gel are available throughout the theatre. Queue markers are in place to ensure a physical distance at all times.
Will I need to wear a mask?
We kindly ask our audience to wear a mask throughout their visit unless you have a medical exemption.
Will I have to ‘check in’?
Yes. As at all other leisure venues, each audience member will have to check in using the NHS app, or by leaving your contact details.

What else are you doing to keep everyone safe?
All our cast and staff are receiving ongoing comprehensive COVID-19 training and are undergoing regular Covid tests. Our front-of-house team will help to keep everyone distanced and this may involve staggered entry and exit from the theatre.

Will the bar be open?
Yes, but you may spot some changes made to keep everyone safe. Depending on the latest advice, cash payments may not be possible, and you may be asked to pre-book your interval drinks.

How will social distancing work with the location of the toilets at Jermyn Street Theatre?
We have put a system in place that will allow a flow to and from the toilets without compromising on social distancing. Our friendly FOH team will be there to help, guide and ensure that social distancing is observed.

Does the air conditioning effectively ventilate the theatre?
Yes. Our air conditioning brings fresh air from the outside into the theatre continuously. It does not reuse air from the auditorium.
What if the performance gets cancelled due to a sick cast member or any other Covid related reason?
Just as in normal times, we will offer full refunds or credit notes for any cancelled performances.

What if I need to self-isolate or can’t come to see the show for any other reason?
We offer a free exchange to another show/performance, or a credit note, up to 24 hours prior to the performance.

Can I buy a single seat?
Yes – there are a few single seats available at each performance. If single seats have sold out for your chosen performance, please call the Box Office on 020 7287 2875 and ask to be put on the waiting list. If there is additional availability, we will call you in advance to give you a second chance to book.

 

If you have any symptoms of Covid-19 or have recently been in close physical contact with someone who has, please call us on 020 7287 2875. Please do not come to the theatre.